Soutien
At Carritech Optics, we understand that reliable support is just as important as high-quality products. Our dedicated team is here to help you with everything from product selection and compatibility guidance to troubleshooting and after-sales service. Whether you need technical assistance, advice on deployment, or help finding the right solution for your network, our experts are on hand to ensure you get the best from your optical connectivity.
Frequently asked questions
Q. What types of optical transceivers does Carritech Optics offer?
A. Carritech Optics offers a wide-ranging portfolio—from 155M/1.25 G SFPs to 800G OSFP—including 10G SFP+/XFP, 16G/25G/32G, 40G QSFP+/100G QSFP28, 100G CFP/CFP2/CFP4, and high-speed formats up to 800G.
Q. Do you stock DAC and AOC cabling options?
A. Yes, we supply Direct Attached Cables (DAC) and Active Optical Cables (AOC), along with patch cords.
Q. What is the warranty on your products?
A. They offer a lifetime warranty on all optical transceivers reflecting their confidence in product quality.
Q. Are your transceivers compatible with OEM equipment?
A. Yes—Carritech Optics transceivers are fully compatible with leading OEM brands like Cisco, Juniper, Huawei, Arista, Dell, and HP.
Q. How quickly can I get my order?
A. We maintain extensive stock and work with logistics partners for short lead-times, often enabling same-day release from our warehouses.
Q. Where are Carritech Optics products shipped from?
A. We operate from both the UK and Spain, enabling efficient shipping throughout the UK and EU.
Q. How extensive is Carritech’s inventory capacity?
A. We have high stocking capacity to support both single orders and large monthly shipments.
Q. What kind of support does Carritech offer?
A. We provide comprehensive support via a multilingual team, offering technical guidance, deployment assistance, and after-sales service.
Q. What is the Opticode Transceiver Coding Box?
A. Opticode is a tool that lets you reprogram transceivers to adapt for compatibility with various OEM systems, providing flexibility and cost savings.
Q. Is the Opticode tool easy to use?
A. Yes, it features an intuitive interface that allows quick programming without specialist training.
Q. How does the Opticode support my network?
A. It enables reprogramming to ensure seamless compatibility, greater adaptability, and operational control over your optical infrastructure.
Q. What educational resources does Carritech Optics provide?
A. We offer a Knowledge Centre with documentation, datasheets, use cases, articles in their Optics Blog, and Industry News.
Q. What makes your transceivers cost-effective?
A. We deliver OEM-level performance at competitive pricing and reduce overhead with their lifetime warranty, short lead times, and reprogrammable Opticode solution.
Q. Do you ship internationally?
A. Yes—we serve over 100 countries with global shipping and localised support.
Q. What is Carritech Optics’ company background?
A. Carritech was founded in 2010 in the UK; the optics division provides specialised, sustainable, and high-performance transceiver solutions.
Q. Do you cater to large-scale deployments?
A. Yes—we support both single-unit shipments and large monthly orders thanks to our manufacturers capacity.
Ask us anything
Send us your questions and our team will help.
Our team of multilingual professionals are here to help you to understand our products and fulfil your requirements. Simply enter your details below and our team will be in touch.
Talk to us today.
If you’d prefer to speak to someone right away, you can call us:
